Hemispheres
Hemispheres

Amica Mutual Insurance Company, Multiple Positions, Application Deadline, BTT Gateway Schedule ID 582

Sun, September 27, 2015

Explore this positing and get more information via your BTT Gateway account, Schedule ID 582

 

Future Leaders Program: Sales and Client Services – Associate Account Manager

Are you looking for a career in management with opportunities for growth and advancement?

Amica is searching for talented individuals to fill Associate Account Manager positions in our countrywide branch offices as part of our Future Leaders Program. Through extensive hands-on training, personal mentorships and professional growth opportunities, we develop the future leaders of our company through this entry-level management position.
As an Associate Account Manager, you will coach and lead a team of customer service and sales representatives to achieve sales goals and maintain our exceptional customer service standards. Those objectives are met by conducting team meetings and one-on-one coaching sessions.
While working with your team, you will also evaluate and determine acceptable insurance risks. By utilizing underwriting guidelines, you are empowered to make the appropriate decision as to which risks we can take on as a company.


Job Responsibilities

• Coach and lead a team of representatives with varying levels of experience to meet sales and service goals
• Evaluate new business applications and complex files to determine acceptable insurance risks
• Identify and implement motivational techniques to increase employee engagement
• Conduct team and one-on-one meetings on a regular basis
• Review representatives’ recorded calls to identify coaching and development opportunities
• Work closely with representatives and customers to resolve inquiries related to sales and customer service
• Oversee completion of incoming files to ensure proper handling
• Update and train team on job-related changes as needed


Job Requirements

• Bachelor’s degree, any major
• Willingness and ability to relocate countrywide
• Excellent written and verbal communication skills
• Demonstrated customer service experience
• Strong interpersonal skills
• Ability to identify, analyze and solve problems



Training

Associate Account Managers begin their career with a seven-week paid training program at our Corporate Head¬quarters in Lincoln, Rhode Island. Here you’ll learn about our company culture and our focus on customer service while developing an understanding of our products, services and systems.


Relocation

After completion of the training program, Associate Account Managers will be assigned to one of our countrywide branch offices. Branch assignments will depend upon company needs at the time. Candidates must be willing and able to relocate to any of our branch offices.
For more information and to apply, please visit our website at Careers.amica.com.




Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, age, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 or more years of age. Employees are subject to the provisions of the Worker’s Compensation Act.

 

 

Future Leaders Program: Claims – Associate Adjuster

Are you looking for a career in management with opportunities for growth and advancement?

Amica is searching for talented individuals to fill Associate Adjuster positions in our countrywide branch offices as part of our Future Leaders Program. Through extensive hands-on training, personal mentorships and professional growth opportunities, we develop the future leaders of our company through this entry-level management position.
As an Associate Adjuster, your primary role is to communicate and manage the claims process with our customers following an insurance loss relating to their auto or home policies. You will complete investigations and gather information to establish and evaluate coverage, liability and damages.
This position provides a fast-paced and dynamic environment with flexibility and independence in your daily schedule. Through face-to-face interactions, you will provide our customers and other parties with the industry-leading customer service Amica is known for.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, age, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 or more years of age. Employees are subject to the provisions of the Worker’s Compensation Act.

Job Responsibilities

• Conduct thorough examinations of claims through investigations, which includes assessing loss sites, performing research and consulting experts
• Balance investigations of claims with file reporting, both in the branch office and your home office
• Analyze information and make decisions on claim files
• Educate customers, vendors and other involved parties throughout the claims process
• Negotiate with attorneys and other parties to ensure fair and equitable claims settlements
• Develop positive relationships with customers and other industry professionals
• Acquire and apply knowledge of legal concepts, medical terminology and home construction
• Deliver extraordinary customer service at every touch point throughout the claims process


Job Requirements

• Bachelor’s degree, any major
• Willingness and ability to relocate countrywide
• Excellent written and verbal communication skills
• Demonstrated customer service experience
• Strong interpersonal skills
• Ability to identify, analyze and solve problems
• Valid driver’s license for company vehicle use


Training

Associate Adjusters begin their career with a seven-week paid training program at our Corporate Headquarters in Lincoln, Rhode Island. Here you’ll learn about our company culture and our focus on customer service while developing an understanding of our products, services and systems.

Relocation

After completion of the training program, Associate Adjusters will be assigned to one of our countrywide branch offices. Branch assignments will depend upon company needs at the time. Candidates must be willing and able to relocate to any of our branch offices.
For more information and to apply, please visit our website at Careers.amica.com.



Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, age, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 or more years of age. Employees are subject to the provisions of the Worker’s Compensation Act.

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