Liberal Arts Career Services
Liberal Arts Career Services

A+ Federal Credit Union, Call Center Rep, Application Deadline BTT Gateway Job ID 9949

Fri, March 13, 2015

 

Explore this position and learn how to apply via your BTT Gateway account, 9949 

We are seeking someone who has what it takes to be the voice of A+ Federal Credit Union. You bring the willingness to provide great service to the members, we will provide the environment for you to grow and develop into a world class service provider. This is a great way to start your financial services career! 

As a Contact Center Consultant; your role will be to offer an enjoyable, memorable experience for individuals seeking financial assistance by providing them with exceptional service, by furnishing courteous, prompt, professional, accurate information on all credit union products and services. Your support of a sales and service culture will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. 


Job Description: 

Answer all incoming calls within the established ring time goal. 

Assist members by providing accurate detailed information and/or processing various types of transaction requests. 

Use pleasant, professional voice and good listening skills to enhance service received by members. 

Make outbound calls to cross-sell targeted products, services or events as needed. 

Open various types of accounts and/or, shares, checking, certificates and money market accounts for members, offering products/services in bundles in order to increase services per retail member. 

Assist members with account and/or loan inquires, rate information, products and services, requests for statements and any other products and services information. 

Discuss/counsel members who have questions relating to accounts, loan payoffs and stop payments, and/or error resolutions after completing any necessary research. 

Bilingual Spanish is a plus. 


Requirements: 

  • High school diploma or G.E.D. equivalent. 
  • Minimum of six months' financial institution experience preferred, or equivalent call center experience. 
  • Skilled use of phone system, computer, and all related software. 
  • Basic math/accounting skills, 10-key calculator, excellent research and verbal and written communication skills. 
  • Problem solving skills and dealing with potential conflict. 
  • Quicken and QuickBooks experience preferred.

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  • Liberal Arts Career Services

    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900