Liberal Arts Career Services
Liberal Arts Career Services

A + Federal Credit Union, Contact Center Consultant, Application Deadline, BTT Gateway Job ID 11193

Thu, December 31, 2015

Apply today to be the voice of A+ Federal Credit Union!  

Through our generous tuition reimbursement program, A+FCU encourages its employees to increase their potential for future advancement. As a Contact Center Consultant, your role will be to provide exceptional customer service for individuals seeking financial assistance. We will provide the environment for you to grow and develop into a world class customer service provider. Your support of a sales and service culture in our call center will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. This is a great way to start your financial services career! 

Answer all incoming calls with a pleasant, professional voice and good listening skills. 

Open various types of accounts for members, offering products/services in bundles in order to increase services per retail member. 

Assist members with account/lending inquiries, rate information and online troubleshooting issues. 

Participate in outside business development and community/education events. 

*For information about our benefits, please click the following link: https://aplusfcu.org/about-us/career-opportunities/benefits  



Requirements: 

Six months of financial institution experience preferred, or equivalent call center experience. 

Problem solving skills and dealing with potential conflict. 

Quicken and QuickBooks experience preferred. 

Bilingual Spanish is a plus ($250.00 bonus after first 60 days of employment).

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  • Liberal Arts Career Services

    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900