A+ Federal Credit Union, Contact Center Consultant, Application Deadline, BTT Gateway Job ID 11193

Fri, April 15, 2016

Apply today to be the voice of A+ Federal Credit Union!  

Through our generous tuition reimbursement program, A+FCU encourages its employees to increase their potential for future advancement. As a Contact Center Consultant, your role will be to provide exceptional customer service for individuals seeking assistance with financial matters. We will provide the environment for you to grow and develop into a world class customer service provider. Your support of a sales and service culture in our call center will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. This is a great way to start your financial services career! 

Answer all incoming calls with a pleasant, professional voice and good listening skills 

Open various types of accounts for members, offering products/services in bundles in order to increase services per retail member 

Assist members with account/lending inquiries, rate information and online troubleshooting issues 

Participate in outside business development and community/education events 

*For information about our benefits, please click the following link: https://aplusfcu.org/about-us/career-opportunities/benefits  



Requirements: 

Six months of financial institution experience preferred, or equivalent call center experience 

Problem solving skills and dealing with potential conflict 

Quicken and QuickBooks experience preferred 

Bilingual Spanish is a plus ($250.00 bonus after first 60 days of employment)