Liberal Arts Career Services
Liberal Arts Career Services

Accenture, Customer Service Analyst, Application Deadline, BTT Gateway Job ID 10202

Fri, April 17, 2015

 Explore this position and learn how to apply via your BTT Gateway account, BTT Gateway Job ID 10202 

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our client’s move ahead of the competition. 

Accenture is currently seeking CUSTOMER SERVICE Agents for our end client located in Austin TX. This is an exciting opportunity with one of the top Social Media companies and they our looking for energetic individuals to join their team! If you or anyone you may know, with EXCELLENT CUSTOMER SERVICE EXPERIENCE, ENTRY-LEVEL TECHNICAL SUPPORT AND WEB CHAT EXPERIENCE… WE ENCOURAGE APPLICANTS TO APPLY TODAY FOR IMMEDIATE CONSIDERATION! 

Role Title(s): Customer Service Analyst 
Start Date: ASAP 
Contract Duration: up to 5 years 
Pay per hour: $17 an hour (W2 CANDIDATES ONLY) 

Job Descriptions: 

The candidate will help support and expand Accenture client’s self-serve advertising customer base. They will also need to demonstrate the value of Accenture client’s advertising solutions and provide pre and post-sales support for all self-service products. 

The team will do chat, email and phone support for small and medium companies from North America that advertise on Accenture client’s website. They will provide product and basic tool support to improve their experience and drive higher spend. 

Profile Attributes: 

•Flexible and quick learners, able to adapt to continuously evolving SMB needs 

•Self-driven with attention to detail and follow-through 

•Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience 

• Demonstrate speed, agility, critical-thinking, and problem-solving skills in their work, ability to ramp up quickly 

•Ability to multitask and work under pressure 

•Excellent communication skills: verbal, written, listening skills 

Selected candidates will become employees of an Accenture vendor contracting with Facebook. For business purposes only the selected contractors Personal Facebook page will be linked to their Business profile using ONLY their profile picture; Facebook will maintain privacy of the Users AT ALL TIMES. 

It is a requirement of Facebook that selected contractors have the Facebook Application on their mobile phones. Once a contractor is selected, they will need to download the Facebook Application onto their mobile phones. 

To be considered for this opportunity candidates must be able to work regular schedules that will consist of two shifts, with weekends and holidays included. 

General Skills: 

•Degree (preferred) or equivalent experience 
•1 to 3 years Customer Service experience 
•Web chat experience 
•1-3 years working in a service organization (preferred) 
•Familiarity with online advertising products 
•Fluency in local language (as needed) 

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