Liberal Arts Career Services
Liberal Arts Career Services

Adaptive Insights, Financial Software Support Specialist, Application Deadline, BTT Gateway Job ID 10022

Wed, April 15, 2015

Explore this position and learn how to apply via your BTT Gateway account, 10022 

 

Reporting to the Technical Training and Support Manager, your key duties will include 1st line support primarily by telephone and email for our existing customer base to deliver resolutions to product support issues and questions. This is an entry level position and the hours are 10am to 7pm CT. Candidates must be local to the Austin area or self-relocate. 


Duties and Responsibilities: 

Answering calls and handling issues with a high standard of customer service. 
Coordinate resolution of issues within service level targets. 
Ownership and timely resolution of issues to the satisfaction of the customer. 
Talking customers through standard fixes and resolutions. 
Development of technical ability through knowledge reuse. 
Pro-active monitoring of email phone support requests. 
Development of internal documentation, processes and procedures. 
Working with various functional teams to reach problem resolution and track product issues. 


Required Skill/Experience: 

Bachelor’s degree (Finance, Accounting, Economics, or Business related degree preferred) 
Focus on customer satisfaction. 
Customer support experience ideally in a call center or help desk. 
Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability. 
Excellent time management and organizational skills.

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900