Liberal Arts Career Services
Liberal Arts Career Services

Aon Corporation, Aon Campus - Business Delivery Specialist, Application Deadline, BTT Gateway Job ID 11494

Wed, February 24, 2016

Explore this position and learn how to apply via your BTT Gateway account, Job ID 11494

Aon Campus – Business Delivery Specialist 

Company Overview 

Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefits consulting firm by multiple industry sources. Visit www.aon.com for more information on Aon and www.aon.com/manchesterunited to learn about Aon's global partnership and shirt sponsorship with Manchester United. 

Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine health solutions for greater choice, affordability and wellness. Aon Hewitt is the global leader in human resource solutions. 

Job Description – Business Delivery Specialist 

Business Delivery Specialists (DS) will engage with clients, other internal team members and vendors to execute on activities to serve our clients and their employees. DSs will be focused on daily operational processes required to deliver services to our client(s), while tracking and improving upon our operational metrics. This may include engaging in client projects, supporting project requirements development, testing and deployment of new functionality. 

DSs will excel in the role if they have strong analytical skills, clear communication skills, attention to detail, and a continuous improvement mindset. 

Each DS will be aligned to a specific team or teams within Aon Hewitt that administers human resources, health care, payroll and/or retirement programs for a client. 

DSs will have a unique opportunity early in their careers to interact with our clients’ employees. This experience allows our DSs to build a strong line of sight to the end user experience. Additional opportunities may include skill development in system testing, project management, vendor management, and client communications. 

Core Responsibility Areas 

• Collaborates with the client to resolve issues or requests they may have 
• Completes daily responsibilities working with third-party providers, other Aon Colleagues, and client contacts to ensure seamless process delivery for our clients’ employees 
• Manages ongoing client work by utilizing standard project management principles 
• Supports service level agreements and adherence to performance metrics by ensuring timely and quality delivery of work 
• Supports quality assurance efforts of ongoing processes 
• Properly researches and documents system defects 
• Provides creative solutions to continuously improve and optimize client delivery 
• Manages own work and communicates status to team 
• Opportunity to oversee and coach others with regards to a specific process or processes 

Additional Responsibilities During Onboarding 

As a part of the unique onboarding experience noted above, DSs aligned to Benefits Delivery will have additional responsibilities in supporting client delivery. 
• Interacts with client employees directly via phone or web chat to respond to HR or benefits inquiries 
• Manages employee issues end to end (i.e. discuss the issue via phone, resolve the issue, then discuss resolution with the employee) 
• Performs participant interaction analysis 
• Performs system testing to ensure changes in functionality match client requirements 

Qualifications 

Formal Education 
• Bachelor’s Degree Required 

Knowledge & Experience 
• Ability to learn and apply new skills 
• Strong attention to detail and execution 
• Strong written and verbal communication skills 
• Strong analytical and problem solving skills 
• Ability to work independently with minimum supervision 
• Ability to work under tight deadlines managing multiple tasks 
• MS Office-working knowledge of MS Excel, Word, and PowerPoint 
• Ability to navigate and learn multiple systems 
• Ability to problem solve and drive to root cause 

Personal Attributes 

• Responds willingly, promptly, and effectively to changing work environments, changing priorities, and new situations 
• Demonstrates the ability to prioritize and balance multiple demands effectively 
• Builds capability to contribute by taking responsibility for own development, tapping multiple sources of learning to deepen own knowledge, seeking out new experiences, and applying learning appropriately 
• Demonstrates applied learning by continuously improving own contribution 
• Ability to quickly identify problems, opportunities, and alternative courses of action 
• Logical and efficient, with keen attention to detail 
• Strong client service orientation with a focus on improving the employee experience 
• Works with and without supervision and has the ability to prioritize and multi-task 
• Maintains confidentiality 
• Teamwork mindset 

Launch: Aon’s Early Career Program 

This role falls under Aon’s early career development program, known as Launch. Building on the development colleagues receive in the role they are hired into, the Launch program is a supplemental development program for recent college recruits. 

Launch Minimum Qualifications 
• GPA 3.0 
• Previous internship(s) experience preferred 
• December 2015 - June 2016 graduate 

The Launch Program was established to coach and develop future business leaders, this program "launches" the Aon careers of our campus hires in various full-time positions across the company. The Launch training curriculum prepares participants for success as they build relationships and explore growth opportunities throughout the organization. 

The 12-month development program begins every summer with a three-day kickoff orientation at our North America headquarters in Chicago. Launch colleagues are positioned to tackle real business challenges in a collaborative environment through work assignments under the mentorship of senior leaders.

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