Liberal Arts Career Services
Liberal Arts Career Services

Aon Corporation, Aon Campus - Setup Configuration Specialist, Application Deadline, BTT Gateway Job ID 11495

Wed, February 24, 2016

Explore this position and learn how to apply via your BTT Gateway account, Job ID 11495

Aon Campus – Setup Configuration Specialist 

Company Overview 

Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefits consulting firm by multiple industry sources. Visit www.aon.com for more information on Aon and www.aon.com/manchesterunited to learn about Aon's global partnership and shirt sponsorship with Manchester United. 

Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine health solutions for greater choice, affordability and wellness. Aon Hewitt is the global leader in human resource solutions. 

Job Description – Setup Configuration Specialist 

The Setup Configuration Specialist (SCS) is responsible for configuring and testing Aon Hewitt’s proprietary Total Benefit Administration (TBA) System based on analysis documents of client requirements. 

SCSs will excel in the role if they have strong problem solving and analytical skills to help solve our clients’ complex business needs. SCSs are on the front lines of developing creative solutions to support ongoing delivery to our clients and innovative ways to implement new client requests. A continuous improvement mindset is needed to identify new ways to streamline our delivery. 

SCSs will have a unique opportunity early in their careers to interact directly with our clients’ employees. This experience allows our SCSs to build a strong line of sight to the end user experience. Additional responsibilities will be included in the onboarding program to build additional skills in ongoing operations management, project management, and vendor management. 

Core Responsibility Areas 
• Configures the Total Benefits Administration System for new client project requests based upon complete requirements 
• Problem solves systematic issues by analyzing the TBA System to determine gaps in functionality compared to client requirements 
• Collaborates with other Aon colleagues to ensure successful project completion 
• Demonstrates quality assurance fundamentals by executing test plans to ensure client requirements meet systematic specifications 
• Provides creative solutions to continuously improve and optimize client delivery 
• Develops queries using Structured Query Language (SQL) to solve client issues 
• Leverages basic relational database concepts to increase mastery of technology solutioning 
• Emphasizes the use of the Systems Development Life Cycle (SDLC) and associated methodologies from all colleagues 
• Manages own work and communicates status to team 
• Opportunity to oversee and coach others with regards to a specific process or processes 

Additional Responsibilities During Onboarding 


As a part of the unique onboarding experience noted above, SCSs will have additional responsibilities in supporting client delivery. 
• Interacts with client employees directly via phone or web chat to respond to HR or benefits inquiries 
• Manages employee issues end to end (i.e. discuss the issue via phone, resolve the issue, then discuss resolution with the employee) 
• Performs participant interaction analysis 
• Identifies and performs root cause analysis on issues employees are experiencing 
• Resolves cases created for employees 
• Resolves system edits on employee accounts 
• Interacts with clients and vendors (i.e. provide issue summaries, discuss changes in file transmission to a vendor) 

Qualifications 

Formal Education 
• Bachelor’s degree with a preferred focus (major or minor) in an analytical area of study, including but not limited to Management Information Systems, Informatics, Computer Information Systems, Computer Science, Economics, Mathematics, Statistics or Analytics 
Knowledge & Experience 
• Ability to learn and apply new skills 
• Strong attention to detail and execution 
• Strong written and verbal communication skills 
• Strong analytical and problem solving skills 
• Ability to work independently with minimum supervision 
• Ability to work under tight deadlines managing multiple tasks 
• MS Office working knowledge of MS Excel, Word, and PowerPoint 
• Ability to navigate and learn multiple systems 
• Ability to problem solve and drive to root cause 

Personal Attributes 
• Responds willingly, promptly, and effectively to changing work environments, changing priorities, and new situations 
• Demonstrates the ability to prioritize and balance multiple demands effectively 
• Builds capability to contribute by taking responsibility for own development, tapping multiple sources of learning to deepen own knowledge, seeking out new experiences, and applying learning appropriately 
• Demonstrates applied learning by continuously improving own contribution 
• Ability to quickly identify problems, opportunities, and alternative courses of action 
• Logical and efficient, with keen attention to detail 
• Strong client service orientation with a focus on improving the employee experience 
• Works with and without supervision and has the ability to prioritize and multi task 
• Maintains confidentiality 
• Team work mindset 

Launch: Aon’s Early Career Program 

This role falls under Aon’s early career development program, known as Launch. Building on the development colleagues receive in the role they are hired into, the Launch program is a supplemental development program for recent college recruits. 

Launch Minimum Qualifications 
• GPA 3.0 
• December 2015 - June 2016 graduate 
• Previous internship(s) experience preferred 

The Launch Program was established to coach and develop future business leaders, this program "launches" the Aon careers of our campus hires in various full-time positions across the company. The Launch training curriculum prepares participants for success as they build relationships and explore growth opportunities throughout the organization. 

The 12-month development program begins every summer with a three-day kickoff orientation at our North America headquarters in Chicago. Launch colleagues are positioned to tackle real business challenges in a collaborative environment through work assignments under the mentorship of senior leaders. 

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