Liberal Arts Career Services
Liberal Arts Career Services

Apple, AppleCare College Program, Application Deadline, BTT Gateway Job ID 10125

Wed, April 8, 2015

Explore this position and learn how to apply via your BTT Gateway account, BTT Gateway Job ID 10125 

In our AppleCare College Program, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing a world class customer experience, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. 

This position comes with competitive pay, full corporate benefits which includes tuition reimbursement, paid time off, discounts, Employee Stock Purchase Plan, and the opportunity to make a difference. You can also expect Saturday or Sunday off, a work schedule designed around your class schedule, comprehensive paid training, and dedicated resources to support your ongoing growth and career development. 

Key Qualifications 

Currently enrolled student at University of Texas through May 2016  
Cumulative GPA of 2.7 or higher 
Enjoys troubleshooting technology  
Passionate about providing an amazing experience that Apple customers expect 
Flexible to adapt to different communication styles and modify approach accordingly 
iOS, Smartphone, Tablet, Mac or PC experience a plus 
Ability to manage multiple applications running at the same time 
Enjoys troubleshooting technology 
Discipline to work from home while following a set schedule 
Availability to work 40 hours per week for approximately five to six weeks of required online training on a fixed schedule that may include weekends 
Committed to working a part-time schedule consisting of 20 hours per week while school is in session 
Available to flex up to 40 hours per week during the winter holiday school break, based on business needs 
Successful completion of a pre-employment assessment and criminal background check 
Successful completion of initial training 
Ability to meet minimum typing speed of 35 WPM while talking with customers 

At Home Qualifications 

A quiet and private workspace, ergonomic chair, and desk 
High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508