Liberal Arts Career Services
Liberal Arts Career Services

Box, Implementation Analyst, Application Deadline, BTT Gateway Job ID 9921

Sun, May 31, 2015

 Explore this position and learn how to apply via your BTT Gateway account, 9921 
 
We are looking for an Implementation Analyst on our Box Consulting team to support delivery of customer implementations and to provide technology expertise to customers. This is an entry-level position designed to grow or build your consulting experience in the enterprise technology space. This role is focused on making sure that new and existing Box customers have an outstanding experience deploying and adopting the Box platform. Your job is to see the world from the customers’ eyes and ensure they successfully move their content and business processes to Box. Not only will you be responsible for supporting senior members of the consulting team on large deployments, but you will also be responsible for independently leading your own implementations. This role combines innovative technology with advanced business thinking.  

RESPONSIBILITIES 

Support Box Implementation Consultants in customer implementations by helping to manage the project plan and acting as a resource to the project 
Independently lead small and mid-size implementations. Utilize Box delivery methodology to ensure customer business objectives are met and project goals are achieved on schedule. Apply Box best practices, product knowledge, and delivery methodology to meet business needs and deliver outcomes 
Produce customer-facing deliverables and assist with the creation of new internal resources (e.g. use case blueprints, methodology deliverables, implementation templates, etc.) 
Ensure that a plan is in place for each engagement for deployment, change management and adoption programs 
Clearly communicate implementation status, issues, risks and effort to both the customer and Box Consulting Leadership 
Understand customer use cases and requirements and in turn apply Box best practices to ensure a successful implementation. Apply vertical industry and functional best practices as applicable to each customer 
Establish and oversee the customer's initial adoption, training and development of best practices to build a strong foundation before and during initial roll out 
Troubleshoot customer issues during implementation and be relentless about finding a solution  
Develop a broad set of technology skills in mobility, integrations, and technology architecture 
Partner with Sales and Box Consulting to develop a plan for making Box a part of the customer’s core architecture as well as identifying future opportunities for growth in an account 
Function as the voice of the customer and provide internal feedback on how Box can better serve our customers. Work cross-collaboratively with other teams such as Product, Marketing, Engineering, and Support. 

QUALIFICATIONS 

4 Year Degree Required 
Excellent customer-facing communication skills (written and oral). Comfortable presenting in front of senior audiences. 
Comfortable learning, using and explaining new technology 
Strong organization and time management skills 
Self-motivated team player ready to embrace a fast paced, high growth environment · Eager to learn about consulting in the enterprise technology space 
A track record of outstanding academic and/ or professional experience 
Past experience in a leadership role 
Passionate about working with customers and learning about various industry verticals 

NICE-TO-HAVE SKILLS 

1-3 years of consulting experience 
Familiarity with Content Management Solutions 
Familiarity with Project Management tools and best practices 
Familiarity with Salesforce.com and other SaaS technologies

 

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    University of Texas at Austin
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