Liberal Arts Career Services
Liberal Arts Career Services

Care.com, Operations Specialist (Tax ID), Application Deadline, BTT Gateway Job ID 10145

Fri, May 29, 2015

Explore this position and learn how to apply via your BTT Gateway account, BTT Gateway Job ID 10145 

The operations team at Care.com HomePay in Austin, TX is challenged with providing ongoing behind-the-scenes client support and account management that reinforce our company goals and mission. This role aims to consistently exceed the expectations of the company’s clients through the creation and constant improvement of procedures and processes that result in superior quality and operation efficiency. The Operations department works closely with the Sales and Consulting teams to ensure the team is meeting client service deliverables, and proving its commitment to timeliness, accuracy, thoroughness, and clarity in each functional area. 

We have openings for highly focused, task-oriented individuals who don’t let things fall through the cracks. This department is the backbone of the company. We are looking for somebody who is motivated to plow through a pile of complex paperwork and feels accomplished when the pile is gone. A successful candidate will be operationally-minded, with a knack for consulting. 

This position is very hands-on, with an emphasis on consultative education, and requires a high attention to detail, excellent communication skills, and a high level of professionalism. A strong work ethic and a strong desire to be part of the team is critical for success. We are a company dedicated to our quality of service, dedicated to pride in a "job well done," and dedicated to working collaboratively with the other members of our functional team. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment. 
Required Skills 

Demonstrable commitment to accuracy and high attention to detail. 
Proven ability to handle multiple time-sensitive projects under competing deadlines. 
Goal-oriented, must have proven ability to meet and/ or exceed desired close rate. 
Strong communication skills, both written and verbal. 
Team-player, with a passion for delivering exceptional customer service. 

Specific Duties/Responsibilities: 
Manages task deadlines (short-term and long-term) and responsible for prioritizing personal daily workflow. 
Responsible for prescribed commitments regarding functional area and timeliness. 
Accountable for management and maintenance of tax accounts at both state and federal level. 
Applies for federal and state tax identification numbers. 
Manages tax account changes, including quarterly projects. 
Processes daily mail correspondence from state tax agencies. 
Maintains relationships at the state and local levels to aid in client service. 
Responsible for proactively researching and becoming familiar with all tax and labor law changes as they pertain to the household employment industry. 
Finds opportunities to build company reputation as the national experts in payroll and tax law at the federal, state and local level. 
Other duties and special projects, as assigned. 

Required Experience 
Education/Other Pre-requisites: 
B.S. in Accounting, Finance, Business, or equivalent work experience is required. 
1 - 3 years of related customer service work experience 
Must be a self-starter with the experience and desire to wear multiple hats as part of an evolving team. 

Benefits: 
Full-time professional position. 
Three week starting vacation, paid holidays, and additional paid floating holidays. 
Comprehensive benefits package, including health (Basic and PPO, with associated HRA/ HSA/ FSA), dental and vision insurance. Company paid short and long-term disability coverage, 401K, and other elective benefits. 

Care.com (NYSE: CRCM) is the world’s largest online destination for finding and managing family care. With over 10 million members in 16 countries, we enable families to connect with caregivers in a reliable and easy way, while also helping care providers find meaningful work. Care.com allows families to make safer, more informed hiring decisions, make easy, online payments to caregivers, and subscribe to Care.com HomePay to manage household payroll and tax matters. Plus, through our Workplace Solutions group, Care.com serves hundreds of thousands of families whose employers provide access to our web service, backup care, and senior care planning—all as a corporate benefit. 

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. 
Job Location: Austin, Texas, United States 


UT Testimonial - My name is Stephanea Johnson. I graduated Fall 2010 with a BA in Economics. I am currently a Client Consultation Manager. After graduating, my primary objective was to find a job that would keep me in Austin – no matter what. I figured I’d find a starter job, work for a year, and then find something else. However, after 4 years, I’m still here and very happy! When I first started with the company, there were barely 20 people working here. Now the company is over 50 people and still growing! It’s amazing to work at a company that evolves in front of your eyes, especially a company that has been around for 20+ years. I love working here for numerous reasons, one of the biggest reasons being the proximity to Taco Deli (we’re just across the street). But all kidding aside, there is a great company culture here. From carts of wine or snack in the afternoons or volleyball tournaments after hours, the company makes a huge effort to keep its employees happy. Which brings me to my next favorite thing about the company – the people. We have a strict, "no jerks" policy. Everyone I work with is someone I’d be happy to call a friend. 

When I first started with the company, I worked in the Setup Consulting position. My job was to review incoming registrations, contact the prospective clients to obtain missing information, and then setup the new account. I then moved to Consulting where I became a Client Consultation Associate. My job was to assist current clients with HR, Payroll, and Tax questions. Don’t worry, I went through a 2 week training program to teach me everything I needed! I am now a Client Consultation Manager. I love my job because it’s the perfect mix of everything. I get to spend time talking to clients, respond to client emails, and detox by making account changes that don’t require any client contact. But the job is so much more than that. I’ve found a home at HomePay and I hope some of you do too. 

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    University of Texas at Austin
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    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
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