Liberal Arts Career Services
Liberal Arts Career Services

Interactions Corporation, Intent Analyst, Application Deadline, BTT Gateway Job ID 10187

Thu, April 23, 2015

Explore this position and learn how to apply via your BTT Gateway account,  BTT Gateway Job ID 10187 

Responsible for performing real-time data entry by listening to caller voice clips and capturing the appropriate concept or data, and enter the information into proprietary software. 

Essential Job Functions*: 

• Enters caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance to screen format. 
• Maintain up to date knowledge of trained client applications 
• Maintain acceptable work quality in accordance to department policies 
Other Duties and Responsibilities: 
• Support training efforts by mentoring to improve work quality (as needed) 
• Support usability acceptance testing (UAT) efforts by processing utterance data on testing system (as needed) 
• Demonstrates user procedures for clients and visitors 
• Other duties and projects as assigned 
Education, Experience, Knowledge, Skills and Abilities: 
• High school diploma or equivalent 
• Basic Data Entry background 
• Basic to Advanced computer skills 
• Attention to detail 
• Ability to handle sensitive and confidential information 
• Strong initiative and solid judgment abilities/skills. 
• Ability to work independently with minimal supervision. 
• Ability to work a flexible schedule. 
Working Conditions/Physical Demands 
• General office environment. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. 
• While performing the duties of this job, the employee is required to sit or stand for long periods, use hands and fingers for typing and to handle computer controls. Heavy Computer usage is required for this position. 
• While performing the duties of this job, the employee is regularly required to listen to consistent audio while wearing headphones or headphone equivalent. 

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508