Liberal Arts Career Services
Liberal Arts Career Services

Salsa Labs, Software Support Specialist, Application Deadline, BTT Gateway Job ID 9133

Wed, December 31, 2014

Job Title: Software Support Specialist 

Overview: 
At Salsa we take pride in providing SaaS solutions that aid the missions of our nonprofit clients. We want them to use our software to change the world – and to do that, we need hardworking, energetic, and passionate Software Support Specialists to show them the ropes and make sure they have daily support. If you’re up for the challenge of providing exceptional tech support to the Salsa community, we invite you to apply. 

Representing a community of more than 2,000 nonprofit and political organizations, Salsa is not your typical SaaS company. We support our clients in their efforts to do everything from ending hunger to eliminating nuclear weapons to providing playgrounds for children. 

Some Must Have’s: 
• Ability to explain technical concepts and processes in a patient, simple, straightforward manner
• Can-do attitude when it comes to problem solving 
• Ability to listen and understand client needs, and discuss and take action based on manager input 
• Impeccable attention to detail and exceptional written and verbal communication skills 
• Ability to multi-task while delivering top-quality results 
• Passion for helping clients achieve greater success through our software 
• May not have specific technical support experience, but is familiar with terminology such as CSS, HTML, Javascript and MySQL, and might even know what to do with them 

Bonus Points: 
• Experience working in Zendesk ticket system 
• Experience providing support for a SaaS company serving nonprofit organizations 
• Direct experience with web technologies such as CSS, Javascript, JQuery, and MySQL 
• Direct experience working in fundraising, advocacy, or marketing campaigns online, or for a nonprofit or political campaign 

Benefits of Working at Salsa Labs: 
Aside from working with smart, passionate Salsa employees and having an awesome work/life balance, this position includes a competitive suite of benefits. Benefits include health, dental and vision insurance, 401K with 4% company contribution (vested immediately and you can enroll right away), life insurance, short and long-term disability insurance, paid holidays and generous paid time-off. And if that wasn’t enough, we also offer additional paid time-off for volunteer opportunities! 

Location & Work Environment: 
Our office located at 7800 Shoal Creek Blvd, Suite 134S, Austin, TX 78757. The work environment is casual and relaxed, yet high energy.
 
 
BTT Gateway Job ID 9133 

 

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900