Liberal Arts Career Services
Liberal Arts Career Services

ServiceMaster, Supervisor Telesales, Application Deadline, BTT Gateway Job ID 9086

Sun, October 5, 2014

 
Position Overview 
 
Responsible for supervising and coaching a 
team of associates to provide excellent customer 
satisfaction for internal and external customers. Responsible for resolving customer issues, 
controlling cost and supporting customer and associate retention. This position implements 
policies and procedures 
and monitors daily staffing and scheduling. 

Responsibilities 
1.Supervises, coaches, monitors, advises 
and provides feedback to associates to achieve 
individual and department sales 
goals. 
2.Implements policies and procedures and recommends new approaches for continual improvement in 
department sales. 
3. Ensures accurate associate data files, including payroll, personnel and performance. 
4.Maintains staffing and scheduling to meet department needs. 

Education and Experience Requirements 
Bachelor’s degree and 3 
+ years of telesales 
operations experience a 
nd/or related training required, 
or 
an 
equivalent combination of education and experience 



Knowledge of telesales operations 
Knowledge, skill and ability to motivate sales perfo 
rmance and drive results 
*Skill and ability to lead and supervise the work of others 
* Skill and ability to prioritize and multi-task within a *Verbal and written communication skills 
*Analytical skills 
*Creative thinking 

Disclaimer 
The above statements are intended to describe the general nature and level of work being performed by associates assigned to 
this 
classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
 
 BTT Gateway Job ID 9086 

 

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  • Liberal Arts Career Services

    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900