Liberal Arts Career Services
Liberal Arts Career Services

Signpost, Billing & Retention Specialist, Application Deadline, BTT Gateway Job ID 9782

Wed, February 4, 2015

Explore this position and apply via your BTT Gateway account, Job ID 9782

OPPORTUNITY 

As a Billing and Retention Specialist at Signpost, you’ll have the opportunity to significantly contribute to the growth of our business and to the development of our customer retention strategy with a fun and fast-paced team. You’ll be focused on collections and ‘saving’ customer accounts, working closely with key internal & external relationships, and cultivating a best-in-class customer experience for Signpost’s rapidly growing merchant base. The ideal candidate is an experienced, diligent, empathetic, and self-motivated professional that can consistently deliver results in a timely manner. 

RESPONSIBILITIES 

Work with Signpost merchants to bring their accounts active. 
Make 30+ phone calls daily to predetermined customer accounts 
Develop and offer mutually beneficial & creative solutions to customers 
Collaborate actively with other team members in order to enhance our customer experience 
Support various other customer experience initiatives 

QUALIFICATIONS 

Bachelor’s degree preferred 
1-2 years in the field(s) of collections, customer support, account management or sales 
Excellent phone presence in addition to strong organization and negotiation skills 
Ability to sympathize, empathize, and listen while discerning mutually beneficial outcomes 
Superior commitment to keeping sensitive customer information confidential 
A strong understanding of SMBs and a passion for helping them succeed 
Strong interpersonal skills and the ability to effectively manage internal & external relationships 
High attention to detail while contributing to multiple initiatives simultaneously 

WE OFFER 

An early stage company experiencing tremendous, sustained growth across 40 US metro markets 
A base salary, a competitive bonus structure, incredible benefits and Series-B equity 
A desk, computer, coffee, soda, endless snacks, Wednesday breakfast, a kegerator filled with your choice of beer, a ping pong table, an award winning soccer team, a slightly below average bowling team, and a ruthless kickball team!

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  • Liberal Arts Career Services

    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900