Liberal Arts Career Services
Liberal Arts Career Services

Signpost, Junior Account Manager, Application Deadline, BTT Gateway Job ID 9713

Mon, January 5, 2015

We’re growing quickly and want to ensure best-in-class service to our merchant clients. We’re looking 

for a smart and motivated Junior Account Manager that understands the challenges SMBs face and is 

passionate about helping them reach their marketing goals. You’ll be the first point of contact for our 

clients and responsible for helping our merchants get the most from our software. 

We are looking for someone that can ‘wow’ our clients on all levels: 

• Provide outstanding client service by phone and email for account set up, product expertise and 

general account questions 

• Identify common issues while finding quick and effective resolutions 

• Assist merchants with account set up and attachment, handle in bound requests to the general 

support line, and handle first level email requests 

• Collaborate across all departments including sales, product, and marketing to ensure a 

consistently great merchant experience 

• Research and develop best practices and guidelines that will inform others involved in Customer 

• Build value through marketing and SMB expertise 

Experience 

• A degree from a top tier College or University 

• 0-2 years of Account Management or customer service experience 

• Ability to thrive in a fast-paced, start-up environment 

• Exceptional writing and phone skills 

• Self-motivated and always looking for improvement opportunities 

• Competitive and driven to continuously out perform

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  • Liberal Arts Career Services

    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900