Liberal Arts Career Services
Liberal Arts Career Services

Telerik, A Progress Company, Customer Advocate, Application Deadline, BTT Gateway Job ID 11407

Mon, February 29, 2016

Explore this position and learn how to apply via your BTT Gateway account, Job ID 11407

Telerik, A Progress Company, is seeking a Customer Advocate to join the team in Austin TX. As a Customer Advocate, you will gain exposure to many facets of the sales organization. Customer Advocates are the first point of contact for Telerik customers. You will be responsible for segmenting incoming leads that come to us via a variety of channels. Additional tasks include assisting sales team members with quote requests, processing orders, researching accounts, assignment of accounts, license key management, and prompt, courteous follow-up on all inquiries.

Here are some things you would have done last week, if you were a part of our team, as a Customer Advocate:

• Processed sales orders: issued quotes, invoices, processed payments (credit card/check/bank transfers)
• Provided customers’ with their license key and assisted with licensing related issues
• Responded to in-bound customer sales inquiries: answered all pricing and licensing related questions, extended evaluation licenses, thanked customers, and responding to other first level sales inquiries
• Triaged customer queries: escalating concerns or complaints related to the sale, licensing or pricing of Telerik’s products to the appropriate team
• Understood processes and changes: maintained a detailed understanding of procurement processes, licensing and pricing updates, promotions and campaigns
• Tracked sales activities, customer interactions, customer data and customers' status within internal systems and on internal reports
• Served as the liaison between customers and appropriate company departments to champion the needs of the customers
• Identified issues and brought this to the Team Lead’s attention
• Handled incoming calls and either answered the customers question or directed them to the appropriate person.
• Monitored the main voicemail system and ensured messages were responded to in a timely manner
• Assisted other internal teams on an ad hoc basis

You will be the person who has/is (a/an):
• Bachelor’s Degree is preferred
• Interest in sales
• Passionate about helping potential customers quickly and effectively reach decisions about the company’s total product offerings
• Excellent verbal, business writing, and presentation skills
• Strong work ethic with the ability to successfully prioritize and manage multiple tasks
• Well organized with attention to detail
• Able to switch gears and work on another project quickly
• Strong Microsoft Office skills
• Experience within the IT or Software industry is an advantage
• CRM experience is considered a plus

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900