Liberal Arts Career Services
Liberal Arts Career Services

Texas Mutual Insurance Company, Bilingual Call Center Representative, Application Deadline, BTT Gateway Job ID 10584

Fri, July 31, 2015

Explore this position and learn how to apply via your BTT Gateway account, Job ID 10584

At Texas Mutual, our people and their commitment to customer service make the difference. Join us in this commitment as a Bilingual Call Center Representative. 

In this role, you will: 

Serve as the first point of contact for customers and injured workers, delivering excellent customer service. 
Answer inbound phone calls, identify and resolve caller needs, and provide information. 
Maintain accurate and useful database records. 

The successful candidate must have: 

Fluency in English and Spanish. 
High school diploma required. College degree preferred. 
2 years of customer service experience (including heavy contact with the public) required. 3+ years strongly preferred. 
Workers’ compensation experience preferred. 
Minimum typing speed of 40 wpm. 
Proficiency in Microsoft Office applications and online databases. 
Excellent problem-solving, listening, communication, and customer service skills. 

Salary Information: 
An Information Specialist I (Bilingual Call Center Representative) is an entry level position in the call center. The starting compensation is $17.31 per hour. An Information Specialist I who successfully completes a 12-month training program is eligible for consideration for a promotion.

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508