Liberal Arts Career Services
Liberal Arts Career Services

TransPerfect Translations, Account Manager, Application Deadline, BTT Gateway Job ID 10847

Thu, December 31, 2015

Explore this position and learn how to apply via your BTT Gateway account, Job ID 10847

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.  

Position responsibilities: 

Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation 

Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information 

Generate daily mailings to prospective clients using updated and accurate spreadsheets 

Cold call prospective clients 

Attend trade shows, conferences, events, and functions relating to the industry in order to develop contacts and leads 

Utilize social skills and standing to best represent TransPerfect in order to make a positive impression on prospective clients 

Constantly represent TransPerfect to all existing contacts to best create a positive brand and generate interest through word-of-mouth marketing strategies 

Creatively problem solve to improve current new business development strategy 

Maintain a professional demeanor at all times with existing and prospective clients 

Negotiate rates and deadlines with prospective and current clients 

Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information 

Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product 

Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service 

Investigate with production any claims of poor quality or questions from clients after a translation has been completed 

Forward all customer feedback to production and management 

Utilize creative skills to improve various processes within and between sales and production 

Aggressively pursue due and overdue unpaid revenue from clients via phone calls, letters and other creative methods to make certain that clients pay in a timely manner 

Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data 

Be knowledgeable in the translation industry including leaders, competitive data, proposal formats, competitive rates and marketing strategies 

Perform other special projects or duties when required 


Qualifications: 

Excellent written and verbal English communication skills 

Minimum Bachelor’s degree or equivalent 

Excellent problem solving and analytical skills 

Strong interpersonal skills 

Effective time management 

Customer support experience 

Satisfactory results on company proofreading and writing tests 

Personality test matches sales’ requirements 


Overview: 

For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals. 

With revenues of over $450 million and more than 3,000 full-time employees, TransPerfect is the largest privately held language services provider in the world. And with more than 85 client service locations on 6 continents, TransPerfect offers 24/7/365 client service and production capabilities. We attribute our growth to the skill, aptitude, and commitment of our high caliber employees. Put simply, we hire the most talented candidates and give them the guidance, resources, and opportunities they need to grow their careers in a thriving industry. 

TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness.

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900