Liberal Arts Career Services
Liberal Arts Career Services

United Airlines, Flight Attendant, Application Deadline, BTT Gateway Job ID 10530

Thu, December 31, 2015

Explore this position and learn how to apply via your BTT Gateway account, Job ID 10530

What it takes: 
The position is comprised of many skills, including the ability to multi-task. Flight attendants perform important safety, security and service-related duties as well as interact with a diverse group of customers and fellow employees. Delivering great customer service isn’t simply what you do, but how you do it. Flight attendants are guided by four service principles which are: Be Predictable, Be the Solution, Be Gracious, Be the Brand. 

• Ability to deliver consistent onboard service 
• Work independently without constant observation, yet work well with others as part of a team 
• Work in accordance with established procedures and performance standards 
• Ensure compliance with Federal Aviation Administration (FAA) Regulations 
• Prepare and serve multiple meals and beverages 
• Offer onboard sales of liquor, food, headsets and duty free items 
• Assist customers with carry-on items 
• Ensure the safety and comfort of our customers 
• Provide leadership by responding to a variety of emergency and non-emergency situations including aircraft evacuation, bomb threats, delayed flights, severe weather conditions, turbulence, etc. 
• Respond to customer medical situations and administer first aid to ill or incapacitated customers 
• Maintain order when interacting with any unruly or irate customers 

Work a variety of shifts including nights, weekends, and holidays with the ability to travel to all countries we serve. 
Comply with published attendance policy. This summary of job duties indicates the general nature and level of work performed by employees within this job classification. It is not to be interpreted as a comprehensive inventory of all responsibilities and qualifications that may be required of employees assigned to this job classification. Additional duties may be added as required by the operational needs of United. 
Flight attendants are highly visible employees to our customers. The friendliness and quality of service provided by our flight attendants greatly influences our customers' perception of United. 

Flight Attendant Qualifications: 
• Friendly and polite in all situations 
• Able to exercise good judgment in all situations 
• Excellent dependability as being punctual and reliable is an essential part of the job 
• Exceptional interpersonal skills 
• Caring and nurturing disposition 
• Able to accept personal responsibility for resolving conflicts 
• Strong work ethic 
• Good service orientation 
• Excellent communication skills 
• Able to handle pressure in stressful situations 
• Possess physical agility and strength for assisting customers and their luggage, as well as to perform all necessary safety actions 
• Maintain professional appearance according to published guidelines 
Tattoos must not be visible at any time while in uniform. Examples of visible tattoos include, but are not limited to: hands, arms, neck, face, legs and feet. 

Job Requirements:
• Minimum 21 years of age 
• High school diploma and/or equivalency 
• Secondary education and or some college is preferred 
• Basic computer literacy 
• Able to perform basic math skills 
• Minimum two years direct customer service experience 
• Able to hear, read, write and fluently speak and understand the English language 
• Possess and maintain a valid United States passport or foreign passport with applicable visas 
• Authorized to work in the United States as defined in the Immigration Reform Act of 1986 
• Able to pass a FAA-required ten-year work history review, a criminal background check, submit to fingerprinting and physical exam and drug screening 
• Able to comprehend and retain information pertinent to the position 
• Able to pass a rigorous training program 
• Able to work holidays, weekends, nights and extended hours 
• Willing to work "reserve" status for a long duration 
• Willing to reside within a driving radius of your assigned base 
• Willing to relocate based on company's operational needs 
• Willing to submit to random drug/alcohol testing 
Reliable transportation to and from the airport 
• Minimum height of 5'0" and maximum height of 6'3" without shoes 
• Height and weight proportionate to maintain professional appearance; body size cannot exceed specific aircraft dimensions (example: jumpseat, harness without modification, cabin aisle and emergency exits) 
• Vision correctable to 20/40 or better 
• Push and pull beverage/meal carts (150-250 pounds) 
• Lift liquor kits (up to 43 pounds) 
• Lift emergency window exits (up to 60 pounds) 
• Open emergency doors (91-126 pounds stress) 
• Maintain lifestyle free from alcohol abuse and illegal drug use 
Successful completion of pre-employment examination revealing no physical or mental limitations that would impair ability to perform routine or emergency duties (with or without a reasonable accommodation) 
• United will assign your initial base. For this position, you must be able to be based in any of the following domiciles: Cleveland, OH (Cleveland Hopkins International Airport); Houston, TX (Houston George Bush Intercontinental Airport); Newark, NJ (Newark Liberty International Airport); Chicago (O'Hare International Airport); Los Angeles (Los Angeles International Airport); San Francisco, (San Francisco International Airport); Washington D.C. (Dulles International Airport); Denver, (Denver International Airport) 
You will be required to live within a driving radius of your assigned base. 

The FAA requires a drug screening for flight attendant applicants. United requires employees to maintain drug-free lives and to submit to drug/alcohol testing randomly throughout their career. Employment is contingent upon a cleared drug screen according to FAA and United standards. 
• The FAA requires a ten-year work history review, a criminal background check and fingerprinting for flight attendants. Employment is contingent upon satisfactory completion of the background investigation according to FAA and United Airlines standards. 
• All United flight attendants must be able to travel freely inside and outside the United States and without restriction to/from all destinations and countries that United serves. 
Some countries place restrictions on the ability of foreign visitors to enter. For instance, Canada prohibits visitors who have been convicted of criminal offenses or who have criminal charges currently pending against them from entering Canada. Some convictions that make a person inadmissible for entry into Canada include theft, driving while intoxicated, and a number of other felonies and misdemeanors. There are procedures to seek special permission or waivers from Canada to permit entry, but these are not automatic. For more information on Canadian travel restrictions, please contact the Canadian government website and/or local consulate. This is not a complete list of countries with restrictions. All flight attendants are responsible for making sure they are able to fly to all countries and destinations that are served by United Airlines. 

Flight attendants are responsible for the purchase of their initial set of uniform pieces and luggage. After the first year, annual replacement of uniform pieces will be provided by United. The initial cost for uniforms and luggage is approximately $720, which may be payroll deducted once employed by the company (this includes transferring employees). 
• Present a valid federal or state issued form of photo identification 
• Present a photo copy of a valid passport or copy of a receipt verifying that an application for a passport has been submitted and is being processed 
• Upon offer of employment, you need to present documentation authorizing work and residence in the United States 

All flight attendant wages and other terms and conditions are governed by the contract agreed upon between United and the Association of Flight Attendants and are competitive with other major airlines. Flight attendants are required to pay monthly union dues. For this position, United flight attendants are paid the following hourly base pay rates: 
• 1st year - $20.49, 2nd year - $23.97, 3rd year - $25.28, 4th year - $27.26, 5th year - $29.25 
• There are annual increases through the 16th year. In addition, flight attendants are eligible for additional incentive compensation, pay for use of designated language skills and position override pay (lead and galley positions) 
• All flight attendants receive per diem expense reimbursement of $1.95-$2.50 per hour for all trips 
• Reserve flight attendants receive a pay guarantee of 83 flight hours per month or any actual flight hours greater 
• These figures are subject to change as different agreements may be reached with the flight attendant union 

Best employee travel program in the industry, Profit Sharing Plan that shares the company's success with employees, Perfect attendance awards recognize continuous service by employees, On-time bonuses reward employees for meeting on-time arrival/departure targets. Some other great reasons for choosing United include an employee friendly environment, competitive medical, dental and vision insurance programs, vacation and sick time. You can also enroll in our 401(k) plan, which offers valuable resources in saving for retirement. As a United employee, you are also eligible to receive employee discounts on air travel, car rentals, hotels and cruise ships. 

Thank you for your interest in becoming a flight attendant for United, the world's leading airline. Your flyer-friendly experience begins here. **** Important note: Ensure you have a valid email address and check that you have entered it correctly. We do all communications, including the status of your application through email. **** If you have interviewed with us before, you must wait one year from your interview to reapply. Please do not create more than one application. Creating more than one application can jeopardize your candidacy. 

At United, we're focused on being the flyer-friendly airline that customers want to travel on, employees want to work for and shareholders want to invest in. We are thriving in the culture that our employees have helped to create, one that values exceptional customer service, encourages new ideas and rewards performance. With the right qualifications, attitude and commitment, there's almost no limit to how high you can go.

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