Liberal Arts Career Services
Liberal Arts Career Services

Yelp, Inc., Account Manager - Mandarin, Application Deadline, BTT Gateway Job ID 8952

Thu, January 15, 2015

Explore this position and apply via your BTT Gateway account, Job ID 8952

Located in Phoenix, AZ. 


Yelp is seeking a driven bilingual English/Mandarin speaking Account Managers to provide exceptional customer service in both English speaking and Mandarin speaking business owners advertising on Yelp. As an Account Manager you will be responsible for all post-sales support of Local Business Advertisers including retaining and growing revenue. 

Responsibilities: 
- Manage a book of business with revenue retention and growth in mind while providing exceptional client support. 
- Proactively manage advertising packages to ensure an overall great experience with Yelp. 
- Partner with the sales team to ensure clients are receiving proper program expectations. 
- Pursue upsell opportunities by showing the value of Yelp's advertising program. 
- Actively communicate with Yelp's finance team to collect and resolve all outstanding payments and subscription fees. 
- Represent Yelp and act as a positive member of our vibrant and growing company. 

Requirements: 
- Bachelors Degree or 5+ years of relevant account management or client facing experience 
- Fluent in English and Mandarin 
- Computer Proficiency 
- Ambitious (you never settle for mediocrity) 
- Experience in sales or advertising desired 
- Ability to receive and implement feedback immediately 
- Strong belief in proactive rather than reactive approach to handling clients and problems 
- Solid ability to handle tough conversations with business owners in a professional, solution-oriented manner 
- A passion and deep understanding of customer service and business growth 
- Ability to multitask, adapt and manage over 700 clients 
- Excellent time management and organizational skills with the ability to track numerous details 
- Strong interpersonal communication (both verbal and written) 

So - What’s in it for you? 
We offer our employees initial and ongoing training, a comfortable work environment with shiny Apple computers and a comprehensive benefits package that includes: 
- Effective your first day: Full medical, vision, and dental (100% paid employee only coverage) 
- 15 days PTO and 11 paid holidays 
- Monthly gym subsidy 
- Employee stock incentive 
- Employee Stock Purchase Plan 
- Flexible Spending Account 
- 401k program with employer match 
- Fully stocked Yelp kitchens 

Send us your Cover Letter and Resume today to be considered for the Account Manager position.

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900