Liberal Arts Career Services
Liberal Arts Career Services

AT&T

Summer 2017 Site Review

Position: Data Analyst intern
Student: Economics & Engineering Junior 

What do most people think of when they hear of “AT&T?” They likely hold up their phones and commend their favorite cell service provider for its exceptional commitment to the overall customer experience. When you intern at AT&T, you work with and meet people who are passionate about improving the customer experience with the best products and services in the industry. AT&T is not just a telecom/wireless services company, it is a technology and media company as well. This is something most interns aren’t aware of when they first start at AT&T. Though yes, the acronym stands for American Telephone and Telegraph, clearly AT&T does not even offer telegraph services anymore. It has withstood the test of time and has evolved to meet the demands of the most tech-savvy consumers. AT&T is transforming itself into a media company; with the new surrounding the potential Time Warner acquisition, AT&T is set to take over a new industry. Interns will be able to work on projects involving Game of Thrones (HBO) and even major news platforms such at CNN.

I am a Data Analyst intern, which means I must have a penchant for math and statistics. Throughout this internship, I was challenged to think on my feet technically and qualitatively. The leadership specifically informed us of their interest in our work and their desire to hear from us at the end. Therefore, from the start I was determined to contribute something to AT&T. A typical day for me consisted of coming in between 8:00 AM – 8:30 AM, which was a time that I was allowed to pick, thankfully. I would open my inbox and respond to any emails and messages received. Then I would reconvene with my intern team and speak to them about the plans for the day. We would discuss our plans and then get right to work on the models and data sets we were given to work on. At some point, it becomes lunch time and I go down to the cafeteria and play ping pong. Once I return from lunch the scripts we run to calculate values from the data sets are usually finished and we have some results to look at. We discuss the findings and determine whether or not they are significant. If so, we report the findings to our supervisor and end the day. As you can see, my internship involved a lot of teamwork.

Summer 2015 Site Review

Position: LTCOOP UA
Student: Economics Senior

At the core of the AT&T LTCOOP position, the job is simply ticket creation. Our team, of about 30 interns, acts as the first point of contact for AT&T business customers who are experiencing network outages. These outages can include Internet, telephone, teleconferencing, and server outages. When a customer has a network issue they call our team to create tickets that will ultimately lead to a resolution/fix.

Our team simply creates detailed tickets and serves as a middle man between the AT&T customers and the tier 2 technicians and network engineers. In addition to creating tickets, we will tier 2 technicians via conference calls when necessary. The LTCOOP position strictly deals with business customers. This means strong verbal communication skills are a must. This may seem intimidating at first—and it was, but it is actually better than dealing with residential customers. These are business calls and most of the calls are conducted in such a manner whereas residential calls tend to be more heated with high tensions and frustration.

The hiring process is simple: Apply online, submit a resume, make it through a casual interview, and submit a drug test. Upon completion of these tasks, AT&T will provide you with intensive network training free of costs. The training that AT&T provides looks great on a resume and will be seen as an asset to any firm as all firms rely on networks of some form today. After training you take calls, create tickets, provide updates, and perform basic network troubleshooting from a midlevel cubicle with dual monitor setups.

My favorite aspect of this job is that we are able to work with autonomy. There is no need to communicate with management regularly, although they are always available, which means we can perform our work without being micromanaged throughout the day.


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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900