Liberal Arts Career Services
Liberal Arts Career Services

Quicken Loans

Summer 2020 Site Review

Position: Sales Development Intern
Student: HDO Senior

Student Name: Daniel Michals

Quicken Loans is the largest mortgage lender in the United States with offices in Detroit, Phoenix and Cleveland. The company has been in business for over thirty years and had over $30 billion in mortgage volume last month alone. My specific internship is focused on the sales aspect of the business where bankers are on the phones with potential clients, trying to provide them with a program that meets their current financial need. While there are a number of different areas of specialties within Quicken Loans that includes underwriting, solution consulting and others, my specific area of focus this summer was on the banking side of the business.

Last Fall, when I began looking for summer internships, I started by simply google searching internships online and looked at various websites like LinkedIn and Indeed. I knew I wanted an internship in Cleveland, so I thought about large companies with offices in Cleveland and naturally Quicken Loans comes to mind. I was familiar with the company already and my cousin had interned there a few years prior so I figured I could apply and go from there. Over the course of the last eight or nine weeks I’ve participated in a wide range of events that focuses on my own professional development. I took part in twenty hours of federally regulated licensing education. I pulled reports for my director and RVP to track Key Performance Indicators and create a high level of visibility for the bankers and leadership. I worked on preparing a project and presenting or work to leadership that focused on a “broken window” within the company and how we think it could be fixed. Attended workshops and trainings on a range of areas within the business in order to increase industry knowledge. Ultimately, the thing I appreciated the most about this internship was the opportunity and availability to reach out to bankers and leaders and set up 1 on 1 conversations with them where I can ask questions and learn about their experience and how they’ve found success within the company. Everyone within the company that I reached out to has been incredibly receptive and responsive and willing to talk with me about their role, the challenges they face and what they love most about this job.


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