Phones

Voice Over Internet Protocol (VoIP) Phone System

A Voice Over Internet Protocol (VoIP)-based phone system has been installed to replace the university’s previous analog telephone system. A VoIP phone or IP phone uses Voice over IP technologies for placing and transmitting telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network (PSTN). 

As of October 2015, the UT Austin campus buildings noted on the VoIP Wiki page have been completed with the exception of the analog lines and call centers. Over 21,797 lines have been covered or suspended to date.  

Please see the Information Technology Services (ITS) VoIP Project page for more information.

IMPORTANT – 911

The new VoIP phones have locations keyed to 911, so please to not attempt to move any phone to a new jack. If you absolutely have to move a phone to a new jack, contact Billie Pierce (Billie@austin.utexas.edu) FIRST so that it can get properly keyed to 911 at its new location.

Overview

For an overview of VoIP features and dialing options, please see the ITS Voice Services (VoIP) webpage.

For assistance, please contact Information Technology Services (ITS):

• ITS Help and Service Desk
• Call 512-475-9400
• Submit a help request online

ITS also has a walk-in service in the first floor lobby of the Flawn Academic Center (FAC).

More ITS services can be found on the #COLAborate webpage (a One-Stop Resource for College of Liberal Arts (CoLA) Staff Members to Find Information, Communicate, and Request IT-Related Services)