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Student Concerns and Resolution

You have the right to raise a concern or file a complaint in areas where you feel the UTeach-Liberal Arts program did not fulfill requirements for certification. You have three options in raising concerns and each option varies in terms of what type of concern you raise.  Please read carefully.

Confidentiality

Your privacy and trust is of the utmost importance in resolving delicate matters.  Therefore, we will not identify you or discuss your particular concern(s) without your permission first.  Exception is taken when we believe that disclosure is necessary to address imminent risk of serious harm.

Goal

Our goal is to ensure your concern is addressed and resolution is reached as swiftly as possible. 

Option 1:

Faculty, Staff, Administration, or Course Concerns:

Please contact one of our administrators if your concern involves one of our faculty or staff members.  You should also contact the administration if your concern involves aspects of the coursework, curriculum, or field placement.  If you are unsure, please email with questions.  We ask that you allow 5 business days for an initial reply.

Contact UTeach-Liberal Arts Director, Carlos Eric Bowles, bowles@austin.utexas.edu or call 512-232-3480 to schedule an appointment.

Option 2:

General University, College, or Program Concerns:

The University Ombuds Office can help, whether it’s listening, directing you to the appropriate university office, identifying your options, or coaching you to prepare for a difficult conversation.

https://ombuds.utexas.edu or call 512-471-3825

Option 3:

Texas Education Agency Educator Preparation Program Formal Complaints:

The Texas Education Agency has jurisdiction to investigate allegations of noncompliance regarding specific laws and rules, generally related to state and federal requirements. Complaints may address educator preparation program requirements listed in Texas Administrative Code (TAC) §§ 227, 228, 229, ethics (TAC 247), fingerprinting (TAC §§227, 232) and certification (TAC §§230, 231, 232, 239, 241, 242).  TEA staff and the SBEC do not have jurisdiction over complaints related to contractual arrangements with an EPP, commercial issues, obtaining a higher grade or credit for training, or seeking reinstatement to an EPP.

Click here for the TEA EPP Formal Complaint website.