Yelp, Inc., Yelp Account Manager, Application Deadline, BTT Gateway Job ID 8613
Sun, August 31, 2014
Explore this position and apply via your BTT Gateway account, Job ID 8613
Yelp is seeking driven Account Managers with a commitment to providing exceptional customer service with the goal of retaining and growing revenue. As an Account Manager you will be responsible for all post-sales support of Local Business Advertisers.
Manage book of business with revenue retention and growth in mind while providing exceptional customer service.
Proactively manage advertising packages to ensure an overall great experience with Yelp.- Partner with the sales team to ensure clients are receiving proper program expectations.
Manage the assimilation of new product features and the dissemination of information about program updates to clients.
Pursue upsell opportunities.
Actively communicate with Yelp's finance team to collect and resolve all outstanding payments and subscription fees.
Represent Yelp and act as a positive member of our vibrant & growing company.
1 - 3 years experience preferred
Prior work experience in account management or client facing position required
Experience in sales or advertising desired
Ability to receive and implement feedback immediately
Strong belief in proactive rather than reactive approach to handling clients and problems
Solid ability to handle tough conversations with business owners in a professional, solution-oriented manner
A passion and deep understanding of customer service and business growth
Ability to multitask, adapt and manage over 700 clients
Excellent time management and organizational skills with the ability to track numerous details
Strong interpersonal communication (both verbal and written)
So - What’s in it for you?
We offer our employees initial and ongoing training, a comfortable work environment with shiny Apple computers and a comprehensive benefits package that includes:
Effective your first day: Full medical, vision, and dental (100% paid employee only coverage)
15 days PTO and 11 paid holidays (per year)
Monthly gym subsidy
Fully stocked Yelp kitchens
Flexible spending account
Employee deferral 401k plan
Employee stock purchase plan
Send us your COVER LETTER and RESUME today to be considered for the Account Manager position.
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