Liberal Arts Career Services
Liberal Arts Career Services

American Cancer Society, Patient Resource Specialist, Application Deadline, BTT Gateway Job ID 11823

Fri, July 8, 2016

Position Description 

One hundred years ago, the American Cancer Society began the fight of a lifetime – the fight against cancer. After 100 years of saving lives and creating more birthdays, we’re leading the way in working tirelessly to transform cancer from deadly to treatable and from treatable to preventable. We want to finish the fight against Cancer. In fact, we’ve never been more ready to put the American Cancer Society out of business. 

That’s why we’re embarking on our most ambitious undertaking yet. Each year, we help cancer patients everywhere get the help they need when they need it. 

Assists patients in achieving the best possible health outcome by facilitating access to American Cancer Society patient programs as well as community resources to assist with cancer-related needs such as transportation, lodging, and support. Develops and maintains strong working relationships with field staff, volunteers, vendors and health care systems. 

• Conducts needs assessments. 
• Helps patients complete treatment protocol by removing barriers to care and connecting to appropriate transportation, lodging and other resources. 
• Systematically researches options and provides patients, caregivers and families with information regarding ACS programs and services, and other local and national cancer-related resources using approved data sources. 
• Coordinates ACS transportation, lodging and support programs. 
• Provides courteous, timely and professional service to all internal and external customers/constituents, including patients, survivors, caregivers, health care professionals, volunteers and field staff partners. 
• Interacts with vendors, volunteers, health systems, patients and staff as needed to ensure needs are met. 
• Captures complete patient information and documents interaction in the constituent database, including identification and documentation of unmet needs. 
• Escalates complex issues to the appropriate knowledgeable resource. 
• Meets established quality and productivity goals for individuals and the Patient Service Center. 
• Adheres to all American Cancer Society privacy and confidentiality requirements. 
• Supports and collaborates with team members to achieve goals and outcomes related to the American Cancer Society Mission and Nationwide Priorities. 
• Maintains a positive and professional work environment. 
• Performs other duties as assigned. 

Position Requirements 

Bachelor’s degree or equivalent combination of education and experience. BSW or MSW degree is desirable. 

• At least one year of relevant experience in social work, patient services, public health or customer service preferred. (Internships will be considered toward the one year minimum.) 
• Bilingual (English/Spanish, Mandarin, Cantonese, Vietnamese) desirable. 
• Exposure to medical terminology, social services programs or non-profit health organizations preferred. 
• Effective problem solving and crisis resolution skills. 
• Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups. 
• Strong time management skills with attention to detail and an ability to effectively prioritize a high caseload. 
• Some case management experience is desirable. 
• Remains composed and professional under stress and takes responsibility for delivering on personal and organizational commitments. 
• Basic keyboard skills and proficiency with Microsoft Office required. 
• Independent self starter with ability to employ sound judgment and solid decision-making skills in a fast-paced environment. 
• Ability to work effectively in a team environment. 

Staff have a unique opportunity to save lives through direct mission impact while fulfilling personal and career objectives. The American Cancer Society values accountability and high performance and rewards those teams and team members who continually improve their capability and contribution. The American Cancer Society is also dedicated to hiring and retaining a diverse workforce to help achieve our mission. 

Save Lives. Fulfill Yours. 

ACS is an equal opportunity employer and actively seeks candidates from diverse backgrounds including women, communities of color, the LGBT community, veterans, and people with disabilities. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900