Liberal Arts Career Services
Liberal Arts Career Services

Care.com, Operations Specialist, Application Deadline, BTT Gateway Job ID 10145

Wed, April 15, 2015

Explore this position and learn how to apply via yout BTT Gateway account, Job ID 10145

The operations team at Care.com HomePay in Austin, TX is challenged with providing ongoing behind-the-scenes client support and account management that reinforce our company goals and mission. This role aims to consistently exceed the expectations of the company’s clients through the creation and constant improvement of procedures and processes that result in superior quality and operation efficiency. The Operations department works closely with the Sales and Consulting teams to ensure the team is meeting client service deliverables, and proving its commitment to timeliness, accuracy, thoroughness, and clarity in each functional area. 



We have openings for highly focused, task-oriented individuals who don’t let things fall through the cracks. This department is the backbone of the company. We are looking for somebody who is motivated to plow through a pile of complex paperwork and feels accomplished when the pile is gone. A successful candidate will be operationally-minded, with a knack for consulting. 



This position is very hands-on, with an emphasis on consultative education, and requires a high attention to detail, excellent communication skills, and a high level of professionalism. A strong work ethic and a strong desire to be part of the team is critical for success. We are a company dedicated to our quality of service, dedicated to pride in a "job well done," and dedicated to working collaboratively with the other members of our functional team. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment. 
Required Skills 



Demonstrable commitment to accuracy and high attention to detail. 
Proven ability to handle multiple time-sensitive projects under competing deadlines. 
Goal-oriented, must have proven ability to meet and/ or exceed desired close rate. 
Strong communication skills, both written and verbal. 
Team-player, with a passion for delivering exceptional customer service. 


Specific Duties/Responsibilities: 

Manages task deadlines (short-term and long-term) and responsible for prioritizing personal daily workflow. 
Responsible for prescribed commitments regarding functional area and timeliness. 
Accountable for management and maintenance of tax accounts at both state and federal level. 
Applies for federal and state tax identification numbers. 
Manages tax account changes, including quarterly projects. 
Processes daily mail correspondence from state tax agencies. 
Maintains relationships at the state and local levels to aid in client service. 
Responsible for proactively researching and becoming familiar with all tax and labor law changes as they pertain to the household employment industry. 
Finds opportunities to build company reputation as the national experts in payroll and tax law at the federal, state and local level. 
Other duties and special projects, as assigned. 

Required Experience 
Education/Other Pre-requisites: 

B.S. in Accounting, Finance, Business, or equivalent work experience is required. 
1 - 3 years of related customer service work experience 
Must be a self-starter with the experience and desire to wear multiple hats as part of an evolving team. 


Benefits: 

Full-time professional position. 
Three week starting vacation, paid holidays, and additional paid floating holidays. 
Comprehensive benefits package, including health (Basic and PPO, with associated HRA/ HSA/ FSA), dental and vision insurance. Company paid short and long-term disability coverage, 401K, and other elective benefits.

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  • Liberal Arts Career Services

    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900