Liberal Arts Career Services
Liberal Arts Career Services

Dropbox, Online Revenue Ops Agent, Application Deadline, BTT Gateway Job ID 10317

Thu, May 21, 2015

Explore this position and learn how to apply via your BTT Gateway account,  BTT Gateway Job ID 10317 

Dropbox is the home for your most important stuff—now we're bringing it to life with a growing family of products. As we scale our global brand, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world. 

Our online revenue operations team makes sure our users get the most value out of Dropbox. We're responsible for onboarding, educating, serving, and renewing our customers. 

Your daily responsibilities will be centered around helping our users simplify their lives with Dropbox. You’ll answer questions and troubleshoot issues and distill your learnings to help our Product and Engineering teams make Dropbox better. 

Responsibilities 
-Triage inbound bug reports and reproduce reported issues 
-Become an expert in all aspects of Dropbox products and user experience 
-Create feedback loops to analyze new and existing features 
-Find new and creative ways for users to help themselves 
-Encourage product improvements across multiple teams 
-Identify, evaluate, and execute on opportunities to -increase user happiness 

Requirements 
-You use Dropbox on multiple platforms 
-You have a BA or BS degree, your academic record is outstanding 
-You have great communication skills to interact with users and various teams inside Dropbox 
-You constantly strive for peak efficiency and work "smart" 
-You demonstrate technical aptitude 
-You have excellent work ethic with insatiable curiosity 
-Ideally, you’ve solved analytical problems using quantitative approaches

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900