Liberal Arts Career Services
Liberal Arts Career Services

RxWiki, Customer Support Representative, Application Deadline, BTT Gateway Job ID 10897

Wed, September 30, 2015

Explore this position and learn how to apply via your BTT Gateway account, Job ID 10897

There are few times in your life when you'll encounter an opportunity to join a company at this stage of growth. We’ve built a network of several thousand customers impacting millions of lives with a small, dedicated team of employees. We’re just getting started building the next great technology company, and we’re looking for world-class talent to help us achieve our vision. You’ll join an amazing family that is singularly focused on one thing -- empowering community pharmacies with the technologies that can change their business and improve their patients’ health.If you’re smart, driven, and passionate about revolutionizing the way local businesses (community pharmacies) embrace technology, then we want to hear from you. 
Responsibilities:Manage all post-sale customer activities, including onboarding, delivery of services, training, and support for a group of accountsEvaluate opportunities to increase customer satisfaction, retention, product delivery times, and customer usageRespond to customer support inquiries by phone/email, provide insightful technical answers, and recommend creative ways to get the most out of our Digital Pharmacist programWork cross-functionally with entire RxWiki teamBe the voice of the customer to the product and sales teamsHelp scale processes including customer activation, product delivery and moreFind comfort working in a fast-paced environmentLead by example through perseverance, humility, and initiativeBelieve no task is too small, and no task is too tall 
Experience Requirements:Bachelor’s degreeTop performer in previous rolesPassionate about revolutionizing the way local businesses connect with customersPreferred Level of Experience1+ years of client-facing experience (strongly preferred)Avid user of social, mobile and web technologiesPrior experience at digital companiesPrior experience in the health industry 
Relevant Links to Review:www.DigitalPharmacist.com (this is the program we sell)www.RxWiki.com (this is the content we produce) 
The RxWiki Office is based in Austin, TX 
Please submit resume and 2 references.

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508
    512-471-7900