Liberal Arts Career Services
Liberal Arts Career Services

ServiceMaster, Manager Operations, Application Deadline, BTT Gateway Job ID 9087

Sun, October 5, 2014

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Vets/Disability

Position Overview
Delivers high-level customer service by directing and motivating branch sales staff to increase
customer base. Builds and leads sales teams, and directs daily branch activities. Monitors
expenses and analyzes financial performance of branch. Identifies operational deficiencies and
implements plans for improvement.

1.Successfully completes training programs and acquires all knowledge needed to operate a
Terminix branch.
2.Leads the branch sales team and directs day-to-day activities within the branch.
3.Implements company programs, initiatives, current operational guidelines and participate in recruitment, interviewing, hiring and training branch staff as appropriate.
4.Monitors expenses and analyzes financial performance and budget of branch; identifies
operational deficiencies and implements plans for improvement.
5.Monitors regulatory compliance with state and federal agencies.
6.Reinforces service standards by co
nducting quality control training and inspections.
7.Leads monthly branch meetings, and prepares trimester budgets for the branch

Education and Experience Requirements
•High school diploma or General Education Diploma (GED); or 1-3 months related experience and/or training; or equivalent combination of education and experience
•Associate’s Degree and 2-4 years managing associates and/or processes in a fast-paced environment preferred
•Profit & loss and asset management and/or experience in sales management preferred

Knowledge, Skills, and Abilities
•Business acumen
•Skill in managing and leading assigned projects
•Skill in organization and time management
•Skill in written and verbal
communications, including public speaking
•Skill in group presentations and meeting management
•Skill in providing clear and concise feedback
•Attention to detail and analytical skills
•Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
•Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals to obtain and maintain pest management
certifications as needed
•Ability to relocate as needed 

The above statements are
intended to describe the general nature and level of work being performed by associates assigned to this
classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel soclassified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508