Liberal Arts Career Services
Liberal Arts Career Services

The Reynolds and Reynolds Company, Customer and Product Support Careers-College Station, TX, Application Deadline, BTT Gateway Job ID 7265

Thu, August 1, 2013

Reynolds and Reynolds is defined by a focus on the customer, a true passion for understanding our customers, automotive retailers and the ways we can help them become even more successful. We are extremely proud of our long standing tradition of providing award winning customer and product support.

Reynolds and Reynolds offers several entry-level career opportunities to join our team of Customer and Product Support Professionals in College Station, TX.

As a Customer and Product Support Professional, your job is to support a specific software, hardware, or web product. Responsibilities include training customers, troubleshooting customer issues, recommending solutions, analyzing product utilization, and assisting with quality assurance. Many of our Support Professionals establish a working relationship with our customers across the U.S. and become the primary point of contact for these accounts.

The majority of each day is spent handling customer calls. You will work as part of a team, utilizing a knowledge base, your teammates and online help to resolve problems. At times, you will act as a liaison for customers in dealing with other departments. Other responsibilities include participation in assigned projects as designated by management. To be successful you should enjoy helping people, problem solving, and looking for interaction with both fellow employees and customers.

On-the-job training can last up to 3 months and includes classroom, online, and hands-on instruction. No previous experience is required.

Our current openings are listed below:

• Call Analyst
• Customer Consultant
• Callbright Support Analyst
• Web Support Consultant
• Who’s Calling Support Consultant
• KeyTrak Support Analyst
• Website Project Coordinator

For more information related to each position, please copy and paste the following link into your web browser:

To apply, see BTT Gateway Job ID 7265. Application deadline is 8/1/2013.

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508