Travelers, Workers Comp Unit Manager, Application Deadline, BTT Gateway Job ID 8727

Wed, September 3, 2014

Explore this position and how to apply via your BTT Gateway account, Job ID 8727

SUMMARY:
- As a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals.
- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
- Serve as a field representative for the Home Office LOB product, as requested.
- Reinforce LOB Vision, Strategies, and Objectives through word and action.
- Select, lead, mentor, performance manage and develop staff

PRIMARY DUTIES AND RESPONSIBILITIES:
Attract, Retain and Develop World Class Talent:
- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy
- Effective orientation and on-boarding.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Work with management to develop and implement effective training, performance development and succession planning
- Effective retention planning; proactively manage and respond to turnover.
- Effectively utilize reward system to distinguish top performers and significant achievements.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers,
- Develop & execute a strategic file management plan that achieves optimal file resolution and business results.
- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
- Conduct quality file reviews per office/ best practices guidelines.
- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
- Implement strategies and initiatives to improve file quality, customer service and manage costs.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Participate in business meetings and agency visits as required

EDUCATION/COURSE OF STUDY:
- College degree preferred or equivalent work experience

WORK EXPERIENCE:
- Significant Claim work experience in at least one line of business, Claim management experience preferred

CERTIFICATES/DEGREES:
- Insurance license(s) as required by state regulation.

COMMUNICATION SKILLS:
- Excellent oral and written communication skills

COMPUTER SKILLS:
- Strong Computer Skills including word and excel

OTHER:
Span of control approximately 6 to 8 Claim Professionals, Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy

Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace

Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility
Bilingual/Spanish speaking encouraged to apply