Liberal Arts Career Services
Liberal Arts Career Services

Service Direct

Spring 2017  

Position: Customer Support Intern
Student: English Senior

At Service Direct I was allowed to create my own schedule. My bosses have been very flexible about when I needed to be in and when I could leave, as long as I got my work done. The job itself is comprised of various tasks: answering client phone calls, answering support tickets about client concerns or questions, writing monthly newsletters, contributing to social media posts, learning AdWords, receiving my AdWords Certification, adding ideas to team meetings and office meetings, sending out customer service gifts for our top clients, and completing other tasks each day to help with the team workflow.

A typical day at the office for me begins when I arrive around 9:00 AM or 9:30 AM on Tuesdays and Thursdays when I do not have class. I usually start my day by looking at my scheduled call calendar and I complete those calls throughout the day. I will then create Mail Chimp campaigns for upcoming Webinars or I will help the Content Editor when she needs it in between my scheduled calls. Throughout the day I will answer the Support phone line and complete any tasks my supervisor set out for me. Sometimes this entails gathering data about clients, or designing the newsletter, or coming up with new ideas (i.e. we started doing bulk onboarding by creating an onboarding webinar for our clients to join in on). Each day is different at Service Direct, but one thing is for sure, I will talk to at least one client every day and answer at least one support ticket. On Mondays and Wednesdays I have half days. I arrive at 1:00 PM and leave anywhere from 4:00 PM to 6:00 PM. Mondays are for meetings. We first have our team meeting (customer support) and then the group meeting after. 

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    University of Texas at Austin
    FAC 18
    2304 Whitis Ave. Stop G6200
    Austin, Texas 78712-1508